| We, Heyuan Anytek Technology Development Co.,Ltd., are committed to providing you with high-quality mini digital cameras and professional after-sales support. To ensure your satisfaction and protect your rights, we hereby solemnly promise the following after-sales service terms: |
| 1. Warranty Period |
| We provide a 12-month limited warranty for all our mini digital cameras from the date of production,we will |
| 2. Warranty Coverage |
| During the warranty period, we will repair or replace (at our discretion) the product free of charge in the following cases: |
| Malfunctions due to defects in material or workmanship under normal use. |
| Failure of internal components caused by non-human factors. |
| 3. Non-Warranty Coverage |
| The warranty does not cover damages caused by: |
| Accidental drops, impacts, water damage, or physical damage to the appearance. |
| Improper use, unauthorized disassembly, or modification. |
| Damage caused by power surges, incompatible accessories, or natural disasters. |
| Normal wear and tear of consumable parts (e.g., battery life degradation over time). |
| Damage during shipping after delivery to the customer. |
| 4. After-Sales Process |
| Contact Support: If you encounter issues, please contact our after-sales team at david@anytekgroup.com with your order number, purchase date, and detailed problem description (including photos/videos if possible). |
| Verification: We will respond within 24 business hours to verify the warranty status and guide you through the next steps. |
| Resolution: |
| For valid warranty claims: We will replace or repair it freely. |
| For out-of-warranty issues: We offer paid repair services with a detailed quote before proceeding. |
| 5. Customer Responsibilities |
| To enjoy the warranty service, you must: |
| Provide valid proof of purchase. |
| Ensure the product is returned with its original packaging and accessories. |
| Follow the instructions provided by our after-sales team for returns/exchanges. |
| 6. Our Commitment |
| We adhere to the principle of "Customer First" and handle all after-sales requests fairly and efficiently. |
| We use only genuine parts for repairs to ensure product performance. |
| We protect your personal information and transaction data in accordance with privacy regulations. |
| 7. Contact Information |
| After-Sales Email: david@anytekgroup.com |
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